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A new online system called "Patient Access" is available to patients. If you know you have an account for this system you can log in here: https://app.patientaccess.com/login
If you do not have a "Patient Access" account repeat medication can be requested by email: firstname.lastname@example.org.
Dispensary telephones are open every day Monday-Friday between 9.30am-1.00pm and 2.00pm-6.00pm. This is for ordering acute items and queries ONLY - To ensure patient safety. NO REPEAT PRESCRIPTIONS can be ordered via the telephone. Thank You
Routine repeated medication authorised by a doctor can also be ordered in person. Please give your full name and patient number, and clearly state the items required. These details can be found on the computer counterfoil you will be given with each prescription.
If you collect your medication from us please allow us a full five working days. If you collect your paper prescription from us please allow a full 5 working days to prepare this. If you order your medication after 5.30pm it will not be dealt with until the next working day, please also make allowances for weekends and bank holidays. You may order your prescription up to a week in advance, we may allow you to order earlier in special circumstances eg if you are going on holiday, you need to mention this when ordering. Please do not worry if it takes you a few days to pick up your medication, it will still be here waiting for you.
A generic drug is the same as a brand-name drug in dosage, safety, strength, quality, the way it works, the way it is taken and the way it should be used.
This Practice may dispense you a generic medication rather than a particular brand. This will mean that your usual medication may look slightly different or be in slightly different packaging on occasions. Your medication will continue to work in exactly the same way as before.
We have been made aware that some pharmacies are not accepting returned medicines during the Covid pandemic. This is not the case for Oaktree Pharmacy. Please continue to return any unused medicines to our Pharmacy via the front reception staff (you will not be required to enter the building). If you, or anyone in your household, have had any symptoms of Coronavirus within the last 14 days please contact the surgery first to discuss how best to return your unused medicines.
The contractual requirement for community pharmacies to accept unwanted/out-of-date/waste medicines for disposal from the public remains an important service during the COVID-19 pandemic, but it does bring potential risks for pharmacy teams. Safeguarding patient/public safety and that of the pharmacy team is of paramount importance to us. Can you please help us by removing all patient labels, double bagging the medication, presenting them in a form that is easy for us to dispose of and following general hygiene measures at all stages of handling to minimise risk of infection transmission. We would like to thank you for your co-operation in this matter.
DISPENSARY / PHARMACY
The Pharmacy is open at the following times *revised times due to exceptional circumstances from Monday 23 March:
Please note that the Dispensary queue will close 20 minutes before closing at 1pm and 6.30pm
When the Surgery is closed between 1pm and 2pm if you have any Pharmacy queries you can call Oak Tree Pharmacy direct on tel: 01579 552562.
For any medication queries please contact Dispensary by choosing option 2 when telephoning the surgery on 01579 324252.
The practice provides a dispensing service for patients who live more than one mile from their nearest chemist, providing they request this service either when they first register with the practice, or if they move from a town to a country address.
Please note that unwanted medicines can be returned.
Extensive exemption and remission arrangements protect those likely to have difficulty in paying charges (NHS prescription and dental charges, optical and hospital travel costs). The NHS prescription charge is a flat-rate amount which successive Governments have thought it reasonable to charge for those who can afford to pay for their medicines. Prescription prepayment certificates (PPCs) offer real savings for people who need extensive medication.
From 1st April 2020 the charges are:
If you will have to pay for four or more prescription items in three months, or more than 14 items in 12 months, you may find it cheaper to buy a PPC. The charge for a single prescription item is £9.15 (£9.15 up to 31 March 2020), whereas a three month PPC will cost you £29.65 and a 12 month PPC £105.90.
There is further information about prescription exemptions and fees on the NHS website
There is further information about the increase on the gov.uk website
Please allow 5 working days, excluding weekends and Bank Holidays, for your request to be processed. Any problems please telephone the surgery on 01579 32 42 52.
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