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New online system "Patient Access"

As part of the move to our new GP Clinical System, the online system, "The Waiting Room", closed permanently on Tuesday 7 May 2019.


A new online system called "Patient Access" is being made available to patients. If you have an account for this system you can log in here:


We have emailed all users who had a Waiting Room account with details of the new “Patient Access” online system and how you can access this.


PLEASE NOTE… Until the new "Patient Access" system is fully operational repeat medication can be requested by email:

Dispensary telephones are open every day Monday-Friday between 8.30am-1.00pm and 2.00pm-6.00pm.  This is for ordering acute items and queries ONLY - To ensure patient safety. NO REPEAT PRESCRIPTIONS can be ordered via the telephone. Thank You


Repeat Prescriptions

Routine repeated medication authorised by a doctor can also be ordered in person. Please give your full name and patient number, and clearly state the items required. These details can be found on the computer counterfoil you will be given with each prescription.  

If you collect your medication from us please allow us a full three working days.  If you collect your paper prescription from us please allow a full 3 working days to prepare this.  If you order your medication after 5.30pm it will not be dealt with until the next working day, please also make allowances for weekends and bank holidays.  You may order your prescription up to a week in advance, we may allow you to order earlier in special circumstances eg if you are going on holiday, you need to mention this when ordering.  Please do not worry if it takes you a few days to pick up your medication, it will still be here waiting for you.

Generic Medication

A generic drug is the same as a brand-name drug in dosage, safety, strength, quality, the way it works, the way it is taken and the way it should be used.

This Practice may dispense you a generic medication rather than a particular brand. This will mean that your usual medication may look slightly different or be in slightly different packaging on occasions. Your medication will continue to work in exactly the same way as before.

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