Online system "Patient Access"
A new online system called "Patient Access" is available to patients. If you know you have an account for this system you can log in here: https://app.patientaccess.com/login
If you do not have a "Patient Access" account repeat medication can be requested by email: email@example.com.
Dispensary telephones are open every day Monday-Friday between 9.30am-1.00pm and 2.00pm-6.00pm. This is for ordering acute items and queries ONLY - To ensure patient safety. NO REPEAT PRESCRIPTIONS can be ordered via the telephone. Thank You
Routine repeated medication authorised by a doctor can also be ordered in person. Please give your full name and patient number, and clearly state the items required. These details can be found on the computer counterfoil you will be given with each prescription.
If you collect your medication from us please allow us a full five working days. If you collect your paper prescription from us please allow a full 5 working days to prepare this. If you order your medication after 5.30pm it will not be dealt with until the next working day, please also make allowances for weekends and bank holidays. You may order your prescription up to a week in advance, we may allow you to order earlier in special circumstances eg if you are going on holiday, you need to mention this when ordering. Please do not worry if it takes you a few days to pick up your medication, it will still be here waiting for you.
A generic drug is the same as a brand-name drug in dosage, safety, strength, quality, the way it works, the way it is taken and the way it should be used.
This Practice may dispense you a generic medication rather than a particular brand. This will mean that your usual medication may look slightly different or be in slightly different packaging on occasions. Your medication will continue to work in exactly the same way as before.
We have been made aware that some pharmacies are not accepting returned medicines during the Covid pandemic. This is not the case for Oaktree Pharmacy. Please continue to return any unused medicines to our Pharmacy via the front reception staff (you will not be required to enter the building). If you, or anyone in your household, have had any symptoms of Coronavirus within the last 14 days please contact the surgery first to discuss how best to return your unused medicines.
The contractual requirement for community pharmacies to accept unwanted/out-of-date/waste medicines for disposal from the public remains an important service during the COVID-19 pandemic, but it does bring potential risks for pharmacy teams. Safeguarding patient/public safety and that of the pharmacy team is of paramount importance to us. Can you please help us by removing all patient labels, double bagging the medication, presenting them in a form that is easy for us to dispose of and following general hygiene measures at all stages of handling to minimise risk of infection transmission. We would like to thank you for your co-operation in this matter.