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Latest News


The NHS in England and Public Health England (PHE) are extremely well prepared for outbreaks of new infectious diseases. The NHS has put in place measures to ensure the safety of all patients and NHS staff while also ensuring services are available to the public as normal.

The risk to the general public is moderate. If you have arrived back to the UK from mainland China, Thailand, Japan, Republic of Korea, Hong Kong, Taiwan, Singapore, Malaysia or Macau within 14 days, follow the specific advice for returning travellers.

Call 111 now if you've been:

  • to Wuhan or Hubei Province in China in the last 14 days (even if you do not have symptoms)
  • to other parts of China, including Macau and Hong Kong, in the last 14 days and have a cough, high temperature or shortness of breath (even if it's mild)
  • to Thailand, Japan, Taiwan, Singapore, Republic of Korea or Malaysia in the last 14 days and have a cough, high temperature or shortness of breath (even if it's mild)
  • in close contact with someone with confirmed coronavirus 

Do not go to a GP surgery, community pharmacy or hospital. Call 111, stay indoors and avoid close contact with other people.

Further information is available on

Like the common cold, coronavirus infection usually occurs through close contact with a person with novel coronavirus via cough and sneezes or hand contact. A person can also be infected by touching contaminated surfaces if they do not wash their hands.

The risk of being in close contact with a person with coronavirus or contaminated surfaces is very low at the current time, as members of the public who have visited Wuhan or Hubei province, China are currently in isolation.

Testing of suspected coronavirus cases is carried out in line with strict regulations. This means that suspected cases are kept in isolation, away from public areas of the hospital and returned home also in isolation. Any equipment that comes into contact with suspected cases are thoroughly cleaned as appropriate.

Specific guidance has also been shared with NHS staff to help safeguard them and others. Patients can be reassured that their safety is a top priority, and are encouraged to attend all appointments as usual.

Everyone is being reminded to follow Public Health England advice to:

  • Always carry tissues with you and use them to catch your cough or sneeze. Then bin the tissue, and wash your hands, or use a sanitiser gel.
  • Wash your hands often with soap and water, especially after using public transport. Use a sanitiser gel if soap and water are not available.
  • Avoid touching your eyes, nose and mouth with unwashed hands.
  • Avoid close contact with people who are unwell. 

You can find the latest information and advice from Public Health England at Further information is available on


New Text Service

We are trialling a new tool for sending surveys regarding your health. This will be a text message service and will include a link to a website for you to complete a few questions relevant to your specific health needs. Your answers will be reviewed by a clinician and any follow up needed will be done with a clinician. It is a quick and easy service and will enable us to provide improved access to care.

Please note: The text will state that it is sent from ‘GPSurgery’ and will be signed from Oak Tree Surgery and Pensilva Health Centre. If you are not connected to Wi-Fi mobile data charges will apply. There is no obligation to complete the survey and you can continue to access our services at the surgery.

Macmillan Cancer Support

Please see the attached for details of drop in sessions.

Questions about cancer? Drop in.

Supporting Men’s Mental Health 

Man down is a Cornwall based group offering a safe space to meet the current emotional and mental health needs of men who are struggling to cope with the everyday pressures facing them in our modern society. Visit their website at:



If you are an eligible adult Oak Tree Surgery is now providing walk-in flu clinics Monday to Friday from 10am to 1pm and 2pm to 4pm. 


If you are an eligible adult and would like to come along please pop in to reception between these times. 


Alternatively there are flu clinics available with bookable appointment slots on Wednesday evenings – please call the reception team on 01579 324252 if you would like to book for the Wednesday evening flu clinic

See a GP in minutes by Video through LIVI

Kernow practices have partnered with LIVI to offer an extended access service to patients through the LIVI app. It’s free to patients alongside all standard NHS services and will improve patient experience and outcomes. Please see the guide below for additional information.

Guide to LIVI

Advice on Common Health Conditions this Winter

The link below provides some advice on common health conditions that can be treated with over the counter medicines:

Video of common health conditions

New Mental Health Directory Nov 2019

One of the Social Prescribing Link Workers supporting GPs has compiled the attached Mental Health Directory.  Contents include Crisis Support contacts, Wellbeing Resources, Wellbeing Services and Wellbeing Support Groups.

New Mental Health Directory Nov 2019

Patient Access Online Service & E-Consult Returns!                                                                         

Monday 17th June 19

We are pleased to announce our new online service is now available for our patients.

You can register for the new online system using this link

 To register, select the practice OAK TREE Surgery, Liskeard or enter the post code PL14 3XA

You will then be asked if you have received a registration letter from the practice. Please state NO, then press Continue.

Complete your Personal Details, Name, Date of Birth, Postcode and House name or Number (not the first line of your address), press Continue. Enter your Email Address and a Password. You need to tick the box to state you have read the terms and conditions. Press Register and Create Account.

You will get a message informing you your account has been created and you are limited to booking a single appointment. Please note all available online appointments are for a telephone call back.

If you have registered previously with us for online services, you do not need to bring in proof of Identity, we can use your previously verified documents. However please allow at least one week for your account to be properly activated.

If you have not previously brought ID to the surgery for verification, you will need to present at the surgery with two forms of ID. One with a photo ID and one with proof of address.

For help on registering, go to


E-Consult is back and there is no change to this service. Please access and use as you did before our system changeover....

We would like to thank you for your patience whilst we have been getting the system working for you.


Kind regards

Practice Manager at Oak Tree Surgery and Pensilva Health Centre

Patient Access Online Service

Dear Patients,

Thank you for your continued support through our change over to our new system!  We are now able to book appointments and the teams are working really hard to make sure that we can offer you the best service that we can.

However, it is going to take a going to take a bit longer to get all our patients up and running with the new online service to go with our new system.  If you had an account with the Waiting Room you will get an email to let you know when you can log on to Patient Access where you can then order your repeat prescriptions and book appointments.  If you haven't heard anything yet then you will over the next few weeks.  In the meantime you can continue to order your repeat prescriptions by either emailing or to call in to the practice.  I apologise for any inconvenience at this time but thank you for your patience.

Best Wishes

Practice Manager at Oak Tree Surgery and Pensilva Health Centre


On Tuesday (21st May 19) we changed our patient record system to our new system EMIS.  As we could have predicted there were a few teething problems which meant we weren't up and running as quickly as we would have liked.  Thankfully we are now up and running and all the teams are using the new system and learning as they go to get the best out of the system for the benefit of our patients.

I, on behalf of all the staff at both practices, would like to thank you for your support and understanding then, and your continued support whilst we catch up and learn, learn, learn! 

Practice Manager at Oak Tree Surgery and Pensilva Health Centre

SYSTEM UPDATE: The Online Waiting Room closed permanently on 7 May 2019

Dear Patients

As part of the move to our new GP Clinical System, the current online system, "The Waiting Room", will close permanently from the afternoon of Tuesday 7 May 2019. A new online system called "Patient Access" will be available once we have our new clinical system in place but it will take some time to get all users set up with an account. For patients that already have a Waiting Room account we expect to be able to create a new account for you in the new "Patient Access" online system.

The implication of closing "The Waiting Room" are that patients will not be able to book telephone call backs online or request medication online until a login and password for the new "Patient Access" online system has been provided. To support patients with medication requests, patients at Oak Tree Surgery will be able to request medication by email to:

Kind regards

Practice Manager at Oak Tree Surgery and Pensilva Health Centre

Update on Computer Issues

Dear Patients,
Unfortunately we are still having computer problems and are not yet up and running to full speed. This has been a national issue and there is a lot of work going on in the background to address these issues as soon as possible.... Thank you to you all for your patience if you have contacted us this week and encountered problems.   
There is good news though... on the 21st May 2019 we will be changing our patient record system! For more information on this and how it will affect your directly please click on the link below.  We will also be sending information out via email and text as well as displaying in the surgery.
Best Wishes
Practice Manager for Oak Tree Surgery and Pensilva Health Centre

Dear Patients,
We are having computer issues this morning so if you do need to call in or need an appointment please do bear with us while we are trying to sort out the issues!
Apologies, we will update you when we are back up and running!
Practice Manager for Oak Tree Surgery and Pensilva Health Centre

Great News!

East Cornwall have listened to their patient's and are providing their GP Practices with a new electronic patient record system!

Oak Tree Surgery and Pensilva Health Centre are getting ready for the imminent change over and can't wait to start using it...  The benefits for our patients will be obvious from the change from the "Waiting Room" online prescription and appointments service which has had it's issues for our patients both at Oak Tree ad Pensilva. The new system will be called " Patient Access" and will be a much more efficient and easier way to request your repeat prescriptions and book online appointments. There will be further benefits to using this in the long term future too. There will be more information available so watch this space!  We will be getting details out to you very soon.

There may be a week or two of disruption during the changeover but we are preparing as much as possible to make sure that this minimal and keeping you up-to-date to ensure you know what the change means to you and your usual service.

Best Wishes

Practice Manager for Oak Tree Surgery and Pensilva Health Centre

Fit Note /Sick Note Change

There is a change to the way that you get a Fit Note/Sick Note following a hospital admission.  Historically when you are in hospital you would have been issued with a sick note for the time that you have been an in-patient only and then if you needed further time to recover and weren't fit for work following your discharge then you would have to contact your GP to issue another one.  This has now changed. From 1st February 2019 Derriford Hospital should now issue a sick note for the length of time you should take to recover before returning for work.  This has been given a bedding in period so at the moment the GP can still issue one if you aren't given one on discharge.

From 1st April 2019 the GP will no longer be able to issue a sick note for patients that have been discharged from hospital.  If you are discharged without a sick note and you need one you will need to contact the PALS Team at Derriford on 01752 439884 or 01752 432564 or you can email them at  They will then contact the discharging doctor to issue you with a sick note.

Best Wishes

Practice Manager at Oak Tree Surgery and Pensilva Health Centre

A word of thanks...

The Partners would like to thank Liz Delbridge for her 35 years’ service to the Practice.  Liz has been a much loved and highly regarded member of the Practice Team over that time, ultimately assuming the responsibilities of Practice Manager.

Having successfully steered Oak Tree Surgery through the merger with Pensilva Health Centre, Liz has moved on to pastures new and we wish her every good fortune for the future. Liz will be greatly missed.

We are delighted to welcome Gemma Wright as Strategic Practice Manager and we will be appointing an Operations Manager, who will be the main point of contact for patients, shortly.

In the meantime, department leads will be pleased to help you with any queries related to their departments.

Diabetes Videos

NHS Kernow has commissioned a video library specifically about diabetes.


The 50 videos are free to access and cover topics including:

* Self-care

* Looking after your feet

* Getting your eyes checked

* Preparing for pregnancy when you have diabetes

* Top tips for healthy eating


The full range of videos can be accessed at

Social Prescribing

Pharmacy2U Letters

We are aware of a recent letter being sent out from a company called Pharmacy2U. We would like to inform our patients that this is not sent from the surgery, is not due to the merger and certainly is not endorsed or approved by us.

The blue and white colouring of the literature, which contains the NHS logo, makes it look like an official NHS leaflet but this is not the case. They are not part of your surgery, your local pharmacy, but are a distance internet only company.

We would like our patients to have a choice but hope you continue to support the services of your surgery or local pharmacy in order to keep these services available.


Oak Tree Surgery are pleased to report that we are now working positively with Community Health Partnerships to facilitate the development of services at the Clemo Road site and we will give further updates as this vital work progresses.

General Data Protection Regulation (GDPR)

The General Data Protection Regulation (GDPR) is a new law that determines how your personal data is processed and kept safe, and the legal rights that you have in relation to your own data. 

The regulation applies from 25th May 2018, and will apply even after the UK leaves the EU.

For more information please see the link below.

Privacy Notice 25th May 2018

Legal Requirements to Share Data

News Announcement

Oak Tree Surgery reached an agreement with Pensilva Health Centre and took over the running of the practice from 1st January 2018.

Patients at Pensilva Health Centre have continued to have a doctor and to benefit from good local care at its surgery.  The Practices have been running independently since then but working together to achieve our common aims of creating a resilient and future proof service and providing high quality health care to all of our patients.

The Partners have merged the patient lists, GMS contracts and IT systems to allow easier working across both sites in the interests of improved patient care.

Peninsula Medical School

Childcare and Early Years - 2 year old funding for eligible families

The following link has been provided from and provides information on changes to 2 year old funding and eligibility criteria for free early education places.

Carers - helping to find the missing

Information needed to find the missing is supported by the "Herbert Protocol". The Herbert Protocol encourages carers to collate information on those who are vulnerable onto a form that can be given to the police if they go missing.

You can download a copy of the form created to support this project here. 

More information is available from Devon and Cornwall Police here.

ACTIVE PLUS - Veterans Inspiring People

Calling all military veterans aged 65+ and their families, friends and carers. Please see the flier below for more details.

ACTIVE PLUS calling all veterans

Also, are you 18+ and not working? Do you need a helping hand to get back into training, education or work? Would you like to develop new skills whilst building friendships?If so, then ACTIVE PLUS are ready to give you the help and guidance to take you to the next level in your life!  Please see the fliers below for full details.

ACTIVE PLUS further information

ACTIVE PLUS ADVANCED further information

New Phone System - update

Our new phone system has now been in place for several months and is assisting patients in getting through to our telephone receptionists as the new queue system allows up to 20 callers to choose to wait to be connected.

Under the old telephone system, patients would hear an engaged tone once all the telephone receptionists were taking calls and patients would then have to keep re-dialling in the hope that they would be the first to get through as soon as a line became free. At busy times (for example, between 8:00am and 9:00am) it is still possible that patients may hear the engaged tone with the new phone system and this means that all 20 lines in the call queue system have been filled with callers. If all 20 lines are full then when a call ends the next patient to call in will join at the back of the queue.

The telephone receptionists work their way through all the calls in the queue as swiftly as they can and everyone in the queue will get to speak to a telephone receptionist before anyone who calls in after them. For a caller that hears they are in the queue, the quickest way to speak to a telephone receptionist is to wait in the queue. Hanging up and dialing in again may result in the queue position being much higher, especially at busy times.

Infective conjunctivitis (sometimes known as pink eye)

Infective conjuntivitis typically involves red or pink eyes that may be sticky or watery and can cause irritation, although the condition is usually pain free.  Most cases clear up in a few days without any treatment.

You DON'T need to:

  • See a GP or practice nurse
  • Use antibiotics
  • Keep them away from school (unless they are feeling particularly unwell)

You DO need to:

  • Bathe any sticky or crusty coating on eyelids or eyelashes with water and cotton wool
  • Keep their eyes uncovered
  • Discourage them from touching their eyes
  • Encourage them to wash their hands with soap and warm water regularly
  • Make sure they use their own towels and pillows
  • Buy lubricant eye drops over the counter from a pharmacist in severe cases

More information is available from NHS Choices: please click here

Generic Medication

A generic drug is the same as a brand-name drug in dosage, safety, strength, quality, the way it works, the way it is taken and the way it should be used.

This Practice may dispense you a generic medication rather than a particular brand. This will mean that your usual medication may look slightly different or be in slightly different packaging on occasions. Your medication will continue to work in exactly the same way as before.

Winter Wellbeing

Self Care Week

Health News from the BBC and the NHS

BBC Health
NHS Choices Behind the Headlines
Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website