Latest News

Oak Tree and Pensilva Flu Programme Autumn/Winter 2020

The delivery of our flu programme has been adjusted this year to allow for new guidelines that have been put in place due to the coronavirus.

You will find information in the attachment below on the delivery of our flu programme for Autumn/Winter 2020.

Please support your practice by attending the surgery for your flu vaccine.

Your safety and the health of our community is our priority.

Flu Programme 2020

Find a vaccine

Patient Newsletter Summer 2020

Our Summer 2020 Newsletter is now available.

Patient Newsletter Summer 2020

Unused medications

We have been made aware that some pharmacies are not accepting returned medicines during the Covid pandemic. This is not the case for Oaktree Pharmacy. Please continue to return any unused medicines to our Pharmacy via the front reception staff (you will not be required to enter the building). If you, or anyone in your household, have had any symptoms of Coronavirus within the last 14 days please contact the surgery first to discuss how best to return your unused medicines. 

The contractual requirement for community pharmacies to accept unwanted/out-of-date/waste medicines for disposal from the public remains an important service during the COVID-19 pandemic, but it does bring potential risks for pharmacy teams. Safeguarding patient/public safety and that of the pharmacy team is of paramount importance to us. Can you please help us by removing all patient labels, double bagging the medication, presenting them in a form that is easy for us to dispose of and following general hygiene measures at all stages of handling to minimise risk of infection transmission. We would like to thank you for your co-operation in this matter.

Face Masks and Face Mask Exemptions - Update

Face masks

Face Masks and Face Mask Exemptions

In settings where face coverings are mandated in England, there are some circumstances, for health, age or equality reasons, whereby people are not expected to wear face coverings in these settings. Please be mindful and respectful of such circumstances noting that some people are less able to wear face coverings.

Patients have to self-declare they are exempt from wearing face masks during the COVID19 Pandemic. 


Printable exemption cards can be found on the website:

For example:

mask exemption

Further guidance on wearing a face mask can be found on

You do not need to wear a face covering if you have a legitimate reason not to. This includes:

  • young children under the age of 11
  • not being able to put on, wear or remove a face covering because of a physical or mental illness or impairment, or disability
  • if putting on, wearing or removing a face covering will cause you severe distress
  • if you are travelling with or providing assistance to someone who relies on lip reading to communicate
  • to avoid harm or injury, or the risk of harm or injury, to yourself or others
  • to avoid injury, or to escape a risk of harm, and you do not have a face covering with you
  • to eat or drink, but only if you need to
  • to take medication
  • if a police officer or other official requests you remove your face covering

There are also scenarios when you are permitted to remove a face covering when asked:

  • If asked to do so by shop staff for the purpose of age identification
  • If speaking with people who rely on lip reading, facial expressions and clear sound. Some may ask you, either verbally or in writing, to remove a covering to help with communication


Please be aware of scam telephone calls following a number of incidents which we have been made aware of. A number of scam calls are being reported including:

  •     The caller claims to be from the surgery and makes a request for a payment over the phone claiming that this is required before further medications can be issued or delivered. This is a scam.
  •     The caller claims to be from a COVID track and trace service calling on behalf of the surgery and requests a payment so that a test kit can be provided. This is a scam.

These are example scams that we have been made aware of. Police are also aware so please be vigilant.

If you get a call like this please do not give any card or bank details over the phone. Please hang up immediately and inform us.

Promas are offering free courses via Zoom for carers

Think 111 First

Cornwall’s response to COVID-19 has meant that it is among the first three places in the country to make changes to the way people contact urgent medical services and slow down the risk of infection by the virus.

The aim is for people always to contact NHS 111 first, whether online or by phone, if they have an urgent – but not serious or life-threatening – medical need.

People using 111 will be referred or booked into the most-suitable place for treatment, as close to home as possible. That might be an urgent treatment centre or minor injuries unit, the nearest emergency department (ED) or the range of other urgent care services. 

This will apply both to Cornwall residents and to anyone visiting the area. Think 111 First was trialled on Saturday 4 July and the new system seemed to work well over the weekend.

If you need urgent –but not serious or life-threatening – medical advice or care you are advised to call 111 first – do not go to a minor injury unit or emergency department directly before you ring 111.  

Ringing 111 first will ensure that your attendance can managed to reduce the COVID risk by not overcrowding emergency department waiting rooms. 

COVID Holiday Advice

Climb Project

Learning disability awareness week (15th June)

As part of learning disability awareness week the “Primary Care Liaison Team for Adults with a Learning Disability” have provided a selection of easy read information to highlight various services available to people with Learning Disabilities across Cornwall, most importantly, encouraging people to have an annual health check. These are attached below as links to each in PDF format.

You can also keep up to date with information through the “Primary Care Liaison Team for Adults with a Learning Disability” Facebook page

Free Annual Health Checks

Learning Disabilities services in Cornwall

Having a health check

The LeDeR Programme

Primary Care Liaison Nurse Service for Adults with a Learning Disability

Screening liaison nurses for adults with a learning disability in Cornwall

STOMP project


quit for covid

Even if you’ve smoked for many years it is never too late to #QuitforCovid - quitting brings health benefits and reduces your risks at any age – for tips, tools and support to stop visit #smokefree

Diabetes and coronavirus/COVID19

Evidence shows that people with diabetes who get coronavirus/COVID19 are more at risk of having serious blood sugar highs and lows, potentially leading to DKA (diabetic ketoacidosis) or HHS (hyperosmolar hyperglycaemic state).  

Please find attached below a link to a copy of the sick day rules for people with diabetes type 1 and another for people with type 2 diabetes.  It is really important during this pandemic that people with diabetes know how to keep themselves as well as possible when they become ill.  For people with diabetes who get coronavirus, it’s really important to follow sick day rules. This will help to keep blood sugars in range as much as possible to stay well and fight the virus.

Diabetes Type 1 - What To Do When You Are Ill

Diabetes Type 2 - What To Do When You Are Ill

Face Covering (Mask or Scarf) to be worn by all patients attending

Following the latest guidance, please can ALL patients attending Oak Tree & Pensilva Surgeries wear a face covering (mask or scarf).  Please click here for the latest national guidance on how to wear and make a homemade face mask.

Thank you for your help in preventing the spread of the virus.

Community Services

COVID-19 research

Our practice is supporting vital COVID-19 research. As part of this, we are helping to carry out a national priority research study called PRINCIPLE.  

If you have symptoms of COVID-19, are aged 65 or over, OR are aged 50-64 and have an existing health condition, you may be eligible to join this important study. 

If you are registered at this surgery and are interested in taking part in PRINCIPLE please visit:

Alternatively click on the link below for the national website.


Thank you

Oak Tree Surgery & Pensilva Health Centre would like to thank all our patients, our neighbours and the local businesses who have generously donated everything from PPE and additional parking to Easter eggs.

We have been completely overwhelmed by your show of support and any donations big or small make a huge difference to us.

We would also like to express our huge appreciation to the volunteers that have donated so much of their time to support us.

It is with your help, and the support of our community, that we can continue to offer the high standard of services that we strive for.

With very best wishes from us all.

Who's at higher risk from coronavirus

Coronavirus (COVID-19) can make anyone seriously ill. But for some people, the risk is higher.

There are 2 levels of higher risk:

  • very high risk (clinically extremely vulnerable)
  • high risk (clinically vulnerable)

Please click on this link for the latest information from the NHS: whos-at-higher-risk-from-coronavirus

COVID-19 Questions, Answers and Actions: Vitamin D and infection risk

Please see the PDF links below for the latest information and advice.



Mount Edgcumbe Hospice – Virtual Community Friendship Café

Mount Edgcumbe Hospice are pleased to announce the opening of the 'Virtual Community Friendship Café' on Face Book today for Cornwall, for everyone whatever their need; a shared space for organisations to shout about what they do. Join here

Community Friendship Cafe 

This is a 12 week rolling cycle following the list of topics below.


Collecting prescriptions for another patient

If you are collecting a prescription from the dispensary/pharmacy for another patient, please ensure that you know all the details about the prescription you are collecting.  For example, you will be asked when you arrive to confirm whether you are collecting a routine prescription, a pre-ordered 28 day prescription, an acute prescription, fridge items, controlled drugs, something owing to the patient, etc., as this will help to reduce waiting times.

Video Calls

Cornwall Hospice Care video calls

Government support

The government have launched a new website for patients to use in finding out what help they can get if affected by coronavirus. This service is available to all patients who are seeking advice and guidance on the topics such as:

* feeling unsafe

* going in to work

* paying bills or being unemployed

* getting food

* having somewhere to live

* mental health and wellbeing

Coronavirus pages on


Full background and frequently asked questions

Full background and frequently asked questions

What parents need to know about COVID-19

COVID-19 appears to generally cause mild illness in children. Less than 2 in every 100 cases diagnosed in China have been in children and infection appears to be milder in children than it is in adults, although we do not yet understand exactly why this is the case.

The NHS have produced additional information and guidance on “What parents need to know about COVID-19” which is available at:

Supporting our staff 

As we continue to fight the COVID-19 pandemic, we have asked for our patients understanding and cooperation during this difficult period.  We have a number of new ways of working and safety procedures in place in order for us to protect our frontline staff and of course you as patients. 

The majority of our patients have been absolutely fantastic, and the support and positive feedback we have received has been amazing and we can’t thank-you enough.  However, there is still a small minority of patients who think it’s acceptable to verbally abuse or be aggressive to our staff.  This is unacceptable and will not be tolerated. 

We operate under the NHS “Zero Tolerance” scheme and this kind of behaviour simply cannot continue.  Any patients who do break our Zero Tolerance policy will now be reprimanded immediately and may even result in you being removed from our patient list and/or being reported to the Police. 

Our staff are working in a difficult, dangerous and stressful environment every day and are just trying to help our patients.  All our staff have the right to be treated with dignity and respect at all times and should be able to do their jobs without being verbally or physically abused. 

Thank-you once again for your continued support and cooperation.

TEP Forms

Due to the current Pandemic crisis we have received a  number of requests from patients for TEP forms (Treatment Escalation Plan). 

A TEP form is the way in which the practice can record your individual treatment plan, focusing on which treatments may or not be most helpful for you.  A variety of treatments can be considered, such as antibiotics, artificial feeding or ventilation of your lungs. 

In the current climate it is of vital importance that these forms are completed and/or updated, particularly with our most vulnerable patients. 

For ease we have now put a digital copy of this form on our website:

TEP Form

Once completed, please return it to us via the practice COVID-19 email address which is and this will be passed onto your GP who will arrange a telephone call-back with yourself in order to ascertain that the details are indeed your wishes and to clarify instructions. 

Thank you for your help and support.


There is lots of press attention around the importance of quitting smoking at this time.  A new campaign has been launched to contribute to lessening the load on our NHS / care system: #QuitforCovid 

The key messages of the new campaign are:

It is vitally important that we help smokers to quit because smoking harms the immune system and smokers are therefore less protected against infections like coronavirus.   Smokers are therefore at greater risk of:

■ getting acute respiratory infections

■ infections lasting longer

■ infections being more serious than it would be for someone who does not smoke

Coronavirus COVID-19 Helpline (6 April 2020)

If you have been identified with a medical condition that makes you extremely vulnerable to Coronavirus you should phone the Governments line on 0800 0288327. You will then be on their database to receive food boxes to your door. Alternatively do this online:

ACE and ARB inhibitors during COVID (3 April 2020)

Many of you will be aware of recent media reports suggesting a potential connection between the use of angiotensin converting enzyme inhibitors (ACE-i) or Angiotensin Receptor Blockers (ARBs) and the risk and severity of COVID-19 infection.

This speculation about the safety of ACE-i or ARB treatment in relation to COVID-19 arises from the observation that the COVID-19 virus binds to a specific enzyme called ACE2 to infect cells and that ACE2 levels are increased following treatment with ACE-i and ARBs. This speculation, however, does not have a sound scientific basis or evidence to support it. Indeed, there is evidence suggesting that these medications might, in fact, be protective against serious lung complications in patients with COVID-19 infection.

In particular, in the population of patients with heart failure, these drugs are essential for reducing both symptoms and premature death. Their use is supported by over 30 years of clinical trial and real-world data. There is evidence demonstrating that withdrawal of ACE-i and ARBs in these patients is associated with higher rates of death and hospital readmission.

Based on the current evidence, during the COVID-19 outbreak we therefore STRONGLY RECOMMEND THAT OUR PATIENTS CONTINUE TO TAKE THEIR USUAL HEART and BLOOD PRESSURE MEDICATION (as recommended by the British cardiovascular Society, British Society for Heart Failure, European Society of Cardiology Council on Hypertension) and we will update you if any new evidence emerges.

Coronavirus UPDATE: Letters to ‘at risk’ group (2 April 2020)

As you may be aware the government have sent over a million letters to patients advising them that they are in an ‘at risk’ group and should isolate for the next twelve weeks.

These letters were produced using hospital data and not data from GP practices.  As a result, the government announced that the GP practices will be writing to additional patients by the beginning of this week.

As you may have noticed, there has been a delay in this process centrally by NHS England / NHS Digital.  We have been informed that the additional letters are being produced this week.

We understand and share your frustrations regarding the delay in this process and politely ask you to respect our staff whilst we wait for this situation to be resolved.  To clarify, it is completely out of our control and we are dependent on NHS England / NHS Digital informing us (and other GP practices across the country) once these additional patients have been identified.

Once the additional patients have been identified and the letters sent, we will let you know.

Volunteer Cornwall

Volunteer Cornwall can support people who are self-isolating due to Coronavirus and need help with things like food shopping, picking up prescriptions, dog walking, tel. befriending etc.

There are contact details on the Volunteer Cornwall website:

There is also a link for anyone who wants to sign up as a volunteer and help those affected by the Coronavirus outbreak. Volunteer Cornwall have had an amazing response so far and have been able to help all those who’ve needed it in the East however further volunteers are always welcome to ensure ‘more hands on deck’ are ready if required.

Coronavirus UPDATE (24 March 2020)

Due to the constant changing environment with COVID19 we have taken the decision to safeguard our staff as best we can.  As a result of this we have made the difficult decision that no clinical appointments will take place at the Pensilva Health Centre site for the foreseeable future.

All clinical appointments will be solely at Oak Tree Surgery and all telephone calls will be diverted to Oak Tree Surgery. 

You may still collect your prescriptions from the dispensary at Pensilva Health Centre but you will have to adhere to the strict protocols in place.

We apologies for any inconvenience this may cause and thank you for your understanding in these difficult times.

URGENT: Social Medial misinformation (23 March 2020)

There appears to be a post circulating on social media in regard to contacting your GP for an ‘emergency pack’ if you suffer with either COPD or asthma.

The post is inaccurate and dangerous. GP surgeries are not routinely offering these 'emergency packs'. If we do so, the system will collapse and we would not be able to cope with the level of demand it would create. We will run out of essential medication for those who truly need it.

There is no clinical or scientific evidence that proves that a rescue pack of antibiotics and steroids is effective treatment or prophylaxis against Covid-19. A rescue pack can be harmful and unhelpful.

Please could patients request their regular medication as normal.

If people are well, they must not request 'emergency packs'.

If unwell, contact your surgery to receive a telephone ring back from a GP who can make a clinical decision as to whether these treatments are appropriate.

If you think you are showing signs and symptoms of coronavirus, please self-isolate, and contact NHS 111 online.

Please help us keep the NHS going - don’t share misinformation.

Thank you.

Coronavirus UPDATE (Tuesday 17 March 2020)

Due to the latest update from the NHS and the Government we have implemented new procedures to screen all patients who attend the practice.  You will be asked screening questions at the door and numbers of patients inside the waiting room will be limited to allow the recommended social distancing.

If you are symptomatic or answer yes to any of the screening questions you will not be permitted to enter the surgery.  If you require medicines you may be asked to return to your vehicle or wait outside and a member of staff will bring your medication out to you.

2020.03.18 Digitial Screen

Coronavirus UPDATE (Monday 16 March 2020)

The Practice has made the decision to limit the number & type of routine appointments.  All appointments will be triaged so that the most urgent are seen first.  We have made this decision to safeguard patients and staff.

Due to the current situation regarding COVID19 we, as a practice, have decided to ensure that all patients who currently have delivery of medicines will continue to receive this service.

All patients over 70 may receive a delivery of medicines from us to help with the impending over 70s isolation plan.  Any of our patients who currently do not have delivery may contact the practice and a decision regarding delivery will be completed on a patient by patient basis.

We are also currently allowing patients to order their medication via telephone on 01579 324252 and select option 2 - please be patient as we are experiencing high volumes of calls.

Change of phase reason:

On Friday 13th March 2020 the government announced we are moving into the delay phase of #COVID19. This means, if you have a new continuous cough OR a high temperature (37.8 degrees or higher), you should stay at home for at least 7 days from when your symptoms started.

We expect the NHS to be exceptionally busy in the coming days and weeks. If you have serious symptoms that you cannot manage at home or persist longer than 7 days, please go to NHS 111 online, or call 111 if you cannot go online.

For the most up-to-date information, please visit   #Coronavirus

Stay at home guidance link:

New surgery protocols in place (13 March 2020)

Due to the COVID-19 outbreak, the NHS and Public Health England have laid out protocols that GP Practices and other health care facilities must follow. 

With immediate effect, the surgery is now cancelling all routine appointments going forward as per guidance for coronavirus. Please do not attend the surgery for your appointment next week, please call us to try to rebook after 2 months.  Alternatively you can do this through eConsult, Patient Access or the NHS App. 

If you are unwell, please call us for a telephone review.

Patients when seeking an appointment, will as part of the telephone triage process, be asked a series of screening questions in order to make a decision as to whether it is suitable for you to attend the surgery.  If you are not then you will be directed towards the NHS 111 Corona Virus service. 

Additionally, if you are a delivery patient for prescriptions, you will also be called and screened to ascertain if it is OK for you to have a delivery. 

On the advice of the NHS and Public Health England, deliveries will now be limited to ‘housebound’ patients only.  This criteria will be monitored very strictly.

Currently, there will also be no allowance of additional prescriptions being issued as we are under strict instructions NOT to stockpile medicines as this will create a shortage throughout the country.  All patients must stay on the normal prescription frequency that they are currently on.  This is non-negotiable. If there are any changes to any of these recommendations then we will let you know immediately. 

Thank-you for your understanding and co-operation during this difficult time.  The safety of our patients and staff is always our primary concern. 

Oak Tree Surgery and Pensilva Health Centre



New Text Service

We are trialling a new tool for sending surveys regarding your health. This will be a text message service and will include a link to a website for you to complete a few questions relevant to your specific health needs. Your answers will be reviewed by a clinician and any follow up needed will be done with a clinician. It is a quick and easy service and will enable us to provide improved access to care.

Please note: The text will state that it is sent from ‘GPSurgery’ and will be signed from Oak Tree Surgery and Pensilva Health Centre. If you are not connected to Wi-Fi mobile data charges will apply. There is no obligation to complete the survey and you can continue to access our services at the surgery.

Macmillan Cancer Support

Please see the attached for details of drop in sessions.

Questions about cancer? Drop in.

Supporting Men’s Mental Health 

Man down is a Cornwall based group offering a safe space to meet the current emotional and mental health needs of men who are struggling to cope with the everyday pressures facing them in our modern society. Visit their website at:

See a GP in minutes by Video through LIVI

Kernow practices have partnered with LIVI to offer an extended access service to patients through the LIVI app. It’s free to patients alongside all standard NHS services and will improve patient experience and outcomes. Please see the guide below for additional information.

Guide to LIVI

Advice on Common Health Conditions this Winter

The link below provides some advice on common health conditions that can be treated with over the counter medicines:

Video of common health conditions

New Mental Health Directory Nov 2019

One of the Social Prescribing Link Workers supporting GPs has compiled the attached Mental Health Directory.  Contents include Crisis Support contacts, Wellbeing Resources, Wellbeing Services and Wellbeing Support Groups.

New Mental Health Directory Nov 2019

Patient Access Online Service & E-Consult Returns!                                                                         

Monday 17th June 19

We are pleased to announce our new online service is now available for our patients.

You can register for the new online system using this link

 To register, select the practice OAK TREE Surgery, Liskeard or enter the post code PL14 3XA

You will then be asked if you have received a registration letter from the practice. Please state NO, then press Continue.

Complete your Personal Details, Name, Date of Birth, Postcode and House name or Number (not the first line of your address), press Continue. Enter your Email Address and a Password. You need to tick the box to state you have read the terms and conditions. Press Register and Create Account.

You will get a message informing you your account has been created and you are limited to booking a single appointment. Please note all available online appointments are for a telephone call back.

If you have registered previously with us for online services, you do not need to bring in proof of Identity, we can use your previously verified documents. However please allow at least one week for your account to be properly activated.

If you have not previously brought ID to the surgery for verification, you will need to present at the surgery with two forms of ID. One with a photo ID and one with proof of address.

For help on registering, go to


E-Consult is back and there is no change to this service. Please access and use as you did before our system changeover....

We would like to thank you for your patience whilst we have been getting the system working for you.


Kind regards

Practice Manager at Oak Tree Surgery and Pensilva Health Centre

Patient Access Online Service

Dear Patients,

Thank you for your continued support through our change over to our new system!  We are now able to book appointments and the teams are working really hard to make sure that we can offer you the best service that we can.

However, it is going to take a going to take a bit longer to get all our patients up and running with the new online service to go with our new system.  If you had an account with the Waiting Room you will get an email to let you know when you can log on to Patient Access where you can then order your repeat prescriptions and book appointments.  If you haven't heard anything yet then you will over the next few weeks.  In the meantime you can continue to order your repeat prescriptions by either emailing or to call in to the practice.  I apologise for any inconvenience at this time but thank you for your patience.

Best Wishes

Practice Manager at Oak Tree Surgery and Pensilva Health Centre


On Tuesday (21st May 19) we changed our patient record system to our new system EMIS.  As we could have predicted there were a few teething problems which meant we weren't up and running as quickly as we would have liked.  Thankfully we are now up and running and all the teams are using the new system and learning as they go to get the best out of the system for the benefit of our patients.

I, on behalf of all the staff at both practices, would like to thank you for your support and understanding then, and your continued support whilst we catch up and learn, learn, learn! 

Practice Manager at Oak Tree Surgery and Pensilva Health Centre

SYSTEM UPDATE: The Online Waiting Room closed permanently on 7 May 2019

Dear Patients

As part of the move to our new GP Clinical System, the current online system, "The Waiting Room", will close permanently from the afternoon of Tuesday 7 May 2019. A new online system called "Patient Access" will be available once we have our new clinical system in place but it will take some time to get all users set up with an account. For patients that already have a Waiting Room account we expect to be able to create a new account for you in the new "Patient Access" online system.

The implication of closing "The Waiting Room" are that patients will not be able to book telephone call backs online or request medication online until a login and password for the new "Patient Access" online system has been provided. To support patients with medication requests, patients at Oak Tree Surgery will be able to request medication by email to:

Kind regards

Practice Manager at Oak Tree Surgery and Pensilva Health Centre

Update on Computer Issues

Dear Patients,
Unfortunately we are still having computer problems and are not yet up and running to full speed. This has been a national issue and there is a lot of work going on in the background to address these issues as soon as possible.... Thank you to you all for your patience if you have contacted us this week and encountered problems.   
There is good news though... on the 21st May 2019 we will be changing our patient record system! For more information on this and how it will affect your directly please click on the link below.  We will also be sending information out via email and text as well as displaying in the surgery.
Best Wishes
Practice Manager for Oak Tree Surgery and Pensilva Health Centre

Dear Patients,
We are having computer issues this morning so if you do need to call in or need an appointment please do bear with us while we are trying to sort out the issues!
Apologies, we will update you when we are back up and running!
Practice Manager for Oak Tree Surgery and Pensilva Health Centre

Great News!

East Cornwall have listened to their patient's and are providing their GP Practices with a new electronic patient record system!

Oak Tree Surgery and Pensilva Health Centre are getting ready for the imminent change over and can't wait to start using it...  The benefits for our patients will be obvious from the change from the "Waiting Room" online prescription and appointments service which has had it's issues for our patients both at Oak Tree ad Pensilva. The new system will be called " Patient Access" and will be a much more efficient and easier way to request your repeat prescriptions and book online appointments. There will be further benefits to using this in the long term future too. There will be more information available so watch this space!  We will be getting details out to you very soon.

There may be a week or two of disruption during the changeover but we are preparing as much as possible to make sure that this minimal and keeping you up-to-date to ensure you know what the change means to you and your usual service.

Best Wishes

Practice Manager for Oak Tree Surgery and Pensilva Health Centre

Fit Note /Sick Note Change

There is a change to the way that you get a Fit Note/Sick Note following a hospital admission.  Historically when you are in hospital you would have been issued with a sick note for the time that you have been an in-patient only and then if you needed further time to recover and weren't fit for work following your discharge then you would have to contact your GP to issue another one.  This has now changed. From 1st February 2019 Derriford Hospital should now issue a sick note for the length of time you should take to recover before returning for work.  This has been given a bedding in period so at the moment the GP can still issue one if you aren't given one on discharge.

From 1st April 2019 the GP will no longer be able to issue a sick note for patients that have been discharged from hospital.  If you are discharged without a sick note and you need one you will need to contact the PALS Team at Derriford on 01752 439884 or 01752 432564 or you can email them at  They will then contact the discharging doctor to issue you with a sick note.

Best Wishes

Practice Manager at Oak Tree Surgery and Pensilva Health Centre

A word of thanks...

The Partners would like to thank Liz Delbridge for her 35 years’ service to the Practice.  Liz has been a much loved and highly regarded member of the Practice Team over that time, ultimately assuming the responsibilities of Practice Manager.

Having successfully steered Oak Tree Surgery through the merger with Pensilva Health Centre, Liz has moved on to pastures new and we wish her every good fortune for the future. Liz will be greatly missed.

We are delighted to welcome Gemma Wright as Strategic Practice Manager and we will be appointing an Operations Manager, who will be the main point of contact for patients, shortly.

In the meantime, department leads will be pleased to help you with any queries related to their departments.

Diabetes Videos

NHS Kernow has commissioned a video library specifically about diabetes.


The 50 videos are free to access and cover topics including:

* Self-care

* Looking after your feet

* Getting your eyes checked

* Preparing for pregnancy when you have diabetes

* Top tips for healthy eating


The full range of videos can be accessed at

Social Prescribing

Coronavirus UPDATE 1 April 2020: Social Prescribing support continues to be available as the service is working remotely.  If support is needed please call the surgery to request this.

Pharmacy2U Letters

We are aware of a recent letter being sent out from a company called Pharmacy2U. We would like to inform our patients that this is not sent from the surgery, is not due to the merger and certainly is not endorsed or approved by us.

The blue and white colouring of the literature, which contains the NHS logo, makes it look like an official NHS leaflet but this is not the case. They are not part of your surgery, your local pharmacy, but are a distance internet only company.

We would like our patients to have a choice but hope you continue to support the services of your surgery or local pharmacy in order to keep these services available.


Oak Tree Surgery are pleased to report that we are now working positively with Community Health Partnerships to facilitate the development of services at the Clemo Road site and we will give further updates as this vital work progresses.

General Data Protection Regulation (GDPR)

The General Data Protection Regulation (GDPR) is a new law that determines how your personal data is processed and kept safe, and the legal rights that you have in relation to your own data. 

The regulation applies from 25th May 2018, and will apply even after the UK leaves the EU.

For more information please see the link below.

Privacy Notice 25th May 2018

Legal Requirements to Share Data

News Announcement

Oak Tree Surgery reached an agreement with Pensilva Health Centre and took over the running of the practice from 1st January 2018.

Patients at Pensilva Health Centre have continued to have a doctor and to benefit from good local care at its surgery.  The Practices have been running independently since then but working together to achieve our common aims of creating a resilient and future proof service and providing high quality health care to all of our patients.

The Partners have merged the patient lists, GMS contracts and IT systems to allow easier working across both sites in the interests of improved patient care.

Peninsula Medical School

Childcare and Early Years - 2 year old funding for eligible families

The following link has been provided from and provides information on changes to 2 year old funding and eligibility criteria for free early education places.

Carers - helping to find the missing

Information needed to find the missing is supported by the "Herbert Protocol". The Herbert Protocol encourages carers to collate information on those who are vulnerable onto a form that can be given to the police if they go missing.

You can download a copy of the form created to support this project here. 

More information is available from Devon and Cornwall Police here.

ACTIVE PLUS - Veterans Inspiring People

Calling all military veterans aged 65+ and their families, friends and carers. Please see the flier below for more details.

ACTIVE PLUS calling all veterans

Also, are you 18+ and not working? Do you need a helping hand to get back into training, education or work? Would you like to develop new skills whilst building friendships?If so, then ACTIVE PLUS are ready to give you the help and guidance to take you to the next level in your life!  Please see the fliers below for full details.

ACTIVE PLUS further information

ACTIVE PLUS ADVANCED further information

New Phone System - update

Our new phone system has now been in place for several months and is assisting patients in getting through to our telephone receptionists as the new queue system allows up to 20 callers to choose to wait to be connected.

Under the old telephone system, patients would hear an engaged tone once all the telephone receptionists were taking calls and patients would then have to keep re-dialling in the hope that they would be the first to get through as soon as a line became free. At busy times (for example, between 8:00am and 9:00am) it is still possible that patients may hear the engaged tone with the new phone system and this means that all 20 lines in the call queue system have been filled with callers. If all 20 lines are full then when a call ends the next patient to call in will join at the back of the queue.

The telephone receptionists work their way through all the calls in the queue as swiftly as they can and everyone in the queue will get to speak to a telephone receptionist before anyone who calls in after them. For a caller that hears they are in the queue, the quickest way to speak to a telephone receptionist is to wait in the queue. Hanging up and dialing in again may result in the queue position being much higher, especially at busy times.

Infective conjunctivitis (sometimes known as pink eye)

Infective conjuntivitis typically involves red or pink eyes that may be sticky or watery and can cause irritation, although the condition is usually pain free.  Most cases clear up in a few days without any treatment.

You DON'T need to:

  • See a GP or practice nurse
  • Use antibiotics
  • Keep them away from school (unless they are feeling particularly unwell)

You DO need to:

  • Bathe any sticky or crusty coating on eyelids or eyelashes with water and cotton wool
  • Keep their eyes uncovered
  • Discourage them from touching their eyes
  • Encourage them to wash their hands with soap and warm water regularly
  • Make sure they use their own towels and pillows
  • Buy lubricant eye drops over the counter from a pharmacist in severe cases

More information is available from NHS Choices: please click here

Generic Medication

A generic drug is the same as a brand-name drug in dosage, safety, strength, quality, the way it works, the way it is taken and the way it should be used.

This Practice may dispense you a generic medication rather than a particular brand. This will mean that your usual medication may look slightly different or be in slightly different packaging on occasions. Your medication will continue to work in exactly the same way as before.

Winter Wellbeing

Self Care Week

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