When the Surgery is closed please phone the new NHS line - 111 for urgent medical help or advice but not a life threatening situation.
For life threatening situations please dial 999.
Home Visits Telephone 01579 335320 – The doctors do home visits when clinically necessary; it is helpful to request visits before 10.00am, then a Doctor will return your call. This call from the Doctor is not available if your telephone does not accept calls from "number withheld" callers.
Cancel your AppointmentIf you are unable to attend an appointment with one of the doctors or nurses, please telephone or use the link at the bottom of this page to cancel your appointment.
Telephone Call Back
Please telephone 01579 324242 to book a Telephone Call Back from Doctor. All calls are now being recorded and monitored for patient care and training purposes.
Please allow three working days for prescriptions to be processed. There is now a box to enter your patient number on the patient detail page of the Repeat Medication Manager.
Dispensary telephones are open every day Monday-Friday between 8.30am-1.00pm and 2.00pm-6.00pm. This is for ordering acute items and queries ONLY - To ensure patient safety. NO REPEAT PRESCRIPTIONS can be ordered via the telephone. Thank You
From the 1st January 2017 we will no longer be accepting prescription requests via our website or our email address.
There is a new service called The Waiting Room 2 where you can order your regular repeat prescriptions and book telephone appointments with your GP; in the future you will be able to view areas of your medical records such as significant past medical history, allergies and immunisation status.
PLEASE NOTE YOU WILL NEED TO COME INTO THE SURGERY WITH PROOF OF ID TO COMPLETE THE ONLINE ACCOUNT.
Please visit https://thewaiting-room.net for more information and to register.
If you have any queries please do not hesitate to contact the Surgery. If you need to obtain medication urgently please contact the Dispensary.
Routine repeated medication authorised by a doctor can also be ordered in person. Please give your full name and patient number, and clearly state the items required. These details can be found on the computer counterfoil you will be given with each prescription.
If you collect your medication from us please allow us a full three working days. If you collect your paper prescription from us please allow a full 3 working days to prepare this. If you order your medication after 5.30pm it will not be dealt with until the next working day, please also make allowances for weekends and bank holidays. You may order your prescription up to a week in advance, we may allow you to order earlier in special circumstances eg if you are going on holiday, you need to mention this when ordering. Please do not worry if it takes you a few days to pick up your medication, it will still be here waiting for you.
A generic drug is the same as a brand-name drug in dosage, safety, strength, quality, the way it works, the way it is taken and the way it should be used.
This Practice may dispense you a generic medication rather than a particular brand. This will mean that your usual medication may look slightly different or be in slightly different packaging on occasions. Your medication will continue to work in exactly the same way as before.
DISPENSARY / PHARMACY
The Pharmacy is open at the following times:
When the Surgery is closed between 1pm and 2pm if you have any Pharmacy queries you can call Oak Tree Pharmacy direct on tel: 01579 552562.
For any medication queries please contact Dispensary by choosing option 2 when telephoning the surgery on 01579 324252.
The practice provides a dispensing service for patients who live more than one mile from their nearest chemist, providing they request this service either when they first register with the practice, or if they move from a town to a country address.
Extensive exemption and remission arrangements protect those likely to have difficulty in paying charges (NHS prescription and dental charges, optical and hospital travel costs). The NHS prescription charge is a flat-rate amount which successive Governments have thought it reasonable to charge for those who can afford to pay for their medicines. Prescription prepayment certificates (PPCs) offer real savings for people who need extensive medication.
From 1st April 2017 the charges are:
If you will have to pay for four or more prescription items in three months, or more than 14 items in 12 months, you may find it cheaper to buy a PPC. The charge for a single prescription item is £8.60 (£8.40 up to 31 March 2017), whereas a three month PPC will cost you £29.10 and a 12 month PPC £104.00.
There is further information about prescription exemptions and fees on the NHS website
There is further information about the increase on the gov.uk website
Please allow 72 hours, excluding weekends and Bank Holidays, for your request to be processed. Any problems please telephone the surgery on 01579 32 42 52.
From the 1st January 2017 we will no longer be accepting prescription requests via our email address or via http://www.theoaktreesurgery.co.uk/.
If you have any queries please do not hesitate to contact the Surgery.
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