Dispensary telephones are open every day Monday-Friday between 8.30am-1.00pm and 2.00pm-6.00pm. This is for ordering acute items and queries ONLY - To ensure patient safety. NO REPEAT PRESCRIPTIONS can be ordered via the telephone. Thank You
From the 1st January 2017 we will no longer be accepting prescription requests via our website or our email address.
There is a new service called The Waiting Room 2 where you can order your regular repeat prescriptions and book telephone appointments with your GP; in the future you will be able to view areas of your medical records such as significant past medical history, allergies and immunisation status.
PLEASE NOTE YOU WILL NEED TO COME INTO THE SURGERY WITH PROOF OF ID TO COMPLETE THE ONLINE ACCOUNT.
Please visit https://thewaiting-room.net for more information and to register.
If you have any queries please do not hesitate to contact the Surgery. If you need to obtain medication urgently please contact the Dispensary.
Routine repeated medication authorised by a doctor can also be ordered in person. Please give your full name and patient number, and clearly state the items required. These details can be found on the computer counterfoil you will be given with each prescription.
If you collect your medication from us please allow us a full three working days. If you collect your paper prescription from us please allow a full 3 working days to prepare this. If you order your medication after 5.30pm it will not be dealt with until the next working day, please also make allowances for weekends and bank holidays. You may order your prescription up to a week in advance, we may allow you to order earlier in special circumstances eg if you are going on holiday, you need to mention this when ordering. Please do not worry if it takes you a few days to pick up your medication, it will still be here waiting for you.
If you register with a local chemist they will provide a repeat medication service and they will then have your medicines ready for you. Please allow us two full working days after you order them from the practice to prepare and send your request. It would be helpful if you are able to allow a little longer. Please check with the chemist as to when you can pick up your medication. They will also bring your prescription request to the surgery for you.
A generic drug is the same as a brand-name drug in dosage, safety, strength, quality, the way it works, the way it is taken and the way it should be used.
This Practice may dispense you a generic medication rather than a particular brand. This will mean that your usual medication may look slightly different or be in slightly different packaging on occasions. Your medication will continue to work in exactly the same way as before.