Suggestions & Complaints
We always try to provide the best services possible, but there may be times when you feel that this has not happened. The information below explains our in-house complaints procedure. We would also welcome any positive feedback or suggestions.
There are two stages to the complaints procedure. The first stage is where we work with you to resolve your complaint. If, after this, you feel your complaint to be unresolved, you can progress to the second stage by approaching The Parliamentry and Health Service Ombudsman for an Independent Review.
Parliamentry and Health Service Ombudsman
Tel: 0345 0154033
If you feel your complaint cannot be dealt with by the Surgery please contact NHS England on 0300 3112233
Please note that we have to respect our duty of confidentiality to patients, and a patient’s consent will be necessary if a complaint is not made by the patient in person. Our practice procedure is not able to deal with questions of legal liability or compensation.
If you wish to make a complaint, please telephone or write to our Practice Manager (forms are available from Reception). Full details will be taken, and a decision made on how best to undertake the investigation.
We believe it is important to deal with complaints swiftly, so you will be offered an appointment for a meeting to discuss the details within seven days. Any anonymous complaints cannot be investigated. We would also be pleased to receive any comments you wish to make about our service to you.