This website uses cookies to function correctly.
You may delete cookies at any time but doing so may result in some parts of the site not working correctly.
 

Noticeboard

Emergency Care 

Please phone the new NHS line - 111 for urgent medical help or advice but not a life threatening situation.

For life threatening situations please dial 999.

Home Visits
Telephone 335320 – The doctors do home visits when clinically necessary; it is helpful to request visits before 10.00am, then a Doctor will return your call.  This call from the Doctor is not available if your telephone does not accept calls from "number withheld" callers. 

Cancel your Appointment
If you are unable to attend an appointment with one of the doctors or nurses, please telephone or use the link at the bottom of this page to cancel your appointment.

Telephone Call Back

Please telephone 01579 324242 to book a Telephone Call Back from Doctor.  All calls are now being recorded and monitored for patient care and training purposes.

Dispensary

Please allow three working days for prescriptions to be processed. There is now a box to enter your patient number on the patient detail page of the Repeat Medication Manager.

Follow this link to Patient.co.uk

 

/FONT>

pad_and_pen

Suggestions & Complaints

COMPLAINTS PROCEDURE

We always try to provide the best services possible, but there may be times when you feel that this has not happened. The information below explains our in-house complaints procedure. We would also welcome any positive feedback or suggestions.

There are two stages to the complaints procedure.  The first stage is where we work with you to resolve your complaint.  If, after this, you feel your complaint to be unresolved, you can progress to the second stage by approaching The Parliamentry and Health Service Ombudsman for an Independent Review.

Parliamentry and Health Service Ombudsman

Millbank Tower

Millbank

London

SW1P 4QP

Tel: 0345 0154033

Email: phso.enquiries@ombudsman.org.uk

If you feel your complaint cannot be dealt with by the Surgery please contact NHS England on 0300 3112233

Please note that we have to respect our duty of confidentiality to patients, and a patient’s consent will be necessary if a complaint is not made by the patient in person. Our practice procedure is not able to deal with questions of legal liability or compensation.

If you wish to make a complaint, please telephone or write to our Practice Manager (forms are available from Reception). Full details will be taken, and a decision made on how best to undertake the investigation.

We believe it is important to deal with complaints swiftly, so you will be offered an appointment for a meeting to discuss the details within seven days. Any anonymous complaints cannot be investigated. We would also be pleased to receive any comments you wish to make about our service to you.

 
Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website