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Latest News

Update on Computer Issues
Dear Patients,
Unfortunately we are still having computer problems and are not yet up and running to full speed. This has been a national issue and there is a lot of work going on in the background to address these issues as soon as possible.... Thank you to you all for your patience if you have contacted us this week and encountered problems.   
There is good news though... on the 21st May 2019 we will be changing our patient record system! For more information on this and how it will affect your directly please click on the link below.  We will also be sending information out via email and text as well as displaying in the surgery.
Best Wishes
Amanda Tamblin
Practice Manager for Oak Tree Surgery and Pensilva Health Centre

Dear Patients,
We are having computer issues this morning so if you do need to call in or need an appointment please do bear with us while we are trying to sort out the issues!
Apologies, we will update you when we are back up and running!
Amanda Tamblin
Practice Manager for Oak Tree Surgery and Pensilva Health Centre

Great News!

East Cornwall have listened to their patient's and are providing their GP Practices with a new electronic patient record system!

Oak Tree Surgery and Pensilva Health Centre are getting ready for the imminent change over and can't wait to start using it...  The benefits for our patients will be obvious from the change from the "Waiting Room" online prescription and appointments service which has had it's issues for our patients both at Oak Tree ad Pensilva. The new system will be called " Patient Access" and will be a much more efficient and easier way to request your repeat prescriptions and book online appointments. There will be further benefits to using this in the long term future too. There will be more information available so watch this space!  We will be getting details out to you very soon.

There may be a week or two of disruption during the changeover but we are preparing as much as possible to make sure that this minimal and keeping you up-to-date to ensure you know what the change means to you and your usual service.

Don't forget if you have any feedback about this or anything else you can now email me on

Best Wishes

Amanda Tamblin

Practice Manager for Oak Tree Surgery and Pensilva Health Centre

Easter 2019: The surgery will be closed on Friday 19 April and Monday 22 April 2019 (Bank Holidays).

The surgery will be open as normal from Tuesday 23 April 2019.

Fit Note /Sick Note Change

There is a change to the way that you get a Fit Note/Sick Note following a hospital admission.  Historically when you are in hospital you would have been issued with a sick note for the time that you have been an in-patient only and then if you needed further time to recover and weren't fit for work following your discharge then you would have to contact your GP to issue another one.  This has now changed. From 1st February 2019 Derriford Hospital should now issue a sick note for the length of time you should take to recover before returning for work.  This has been given a bedding in period so at the moment the GP can still issue one if you aren't given one on discharge.

From 1st April 2019 the GP will no longer be able to issue a sick note for patients that have been discharged from hospital.  If you are discharged without a sick note and you need one you will need to contact the PALS Team at Derriford on 01752 439884 or 01752 432564 or you can email them at  They will then contact the discharging doctor to issue you with a sick note.

Best Wishes

Amanda Tamblin

Practice Manager

A word of thanks...

The Partners would like to thank Liz Delbridge for her 35 years’ service to the Practice.  Liz has been a much loved and highly regarded member of the Practice Team over that time, ultimately assuming the responsibilities of Practice Manager.

Having successfully steered Oak Tree Surgery through the merger with Pensilva Health Centre, Liz has moved on to pastures new and we wish her every good fortune for the future. Liz will be greatly missed.

We are delighted to welcome Gemma Wright as Strategic Practice Manager and we will be appointing an Operations Manager, who will be the main point of contact for patients, shortly.

In the meantime, department leads will be pleased to help you with any queries related to their departments.

In March, 112 appointments were missed - almost 19 hours.

In March 2019 there were a total of 3431 appointments booked.  For 112 appointments the patient subsequently failed to attend.

This means that almost 19 HOURS of Doctors and Nurses time were wasted.

Patients requiring routine appointments have had to wait longer than necessary to be seen.  If you are unable to attend your booked appointment please contact the Surgery on 01579 324252 so that this appointment can be given to another patient.  We can also rebook your appointment at the same time if this is required.

Diabetes Videos

NHS Kernow has commissioned a video library specifically about diabetes.


The 50 videos are free to access and cover topics including:

* Self-care

* Looking after your feet

* Getting your eyes checked

* Preparing for pregnancy when you have diabetes

* Top tips for healthy eating


The full range of videos can be accessed at

Social Prescribing

Pharmacy2U Letters

We are aware of a recent letter being sent out from a company called Pharmacy2U. We would like to inform our patients that this is not sent from the surgery, is not due to the merger and certainly is not endorsed or approved by us.

The blue and white colouring of the literature, which contains the NHS logo, makes it look like an official NHS leaflet but this is not the case. They are not part of your surgery, your local pharmacy, but are a distance internet only company.

We would like our patients to have a choice but hope you continue to support the services of your surgery or local pharmacy in order to keep these services available.


Oak Tree Surgery are pleased to report that we are now working positively with Community Health Partnerships to facilitate the development of services at the Clemo Road site and we will give further updates as this vital work progresses.

Main Surgery Telephone Number

Surgery telephone number 01579 335320 has been replaced with 01579 324252 - see below and News.

Please ensure that you update any saved contacts you may have containing 01579 335320 with 01579 324252 before 1st October 2018 when the old enquiries number will no longer be available.

General Data Protection Regulation (GDPR)

The General Data Protection Regulation (GDPR) is a new law that determines how your personal data is processed and kept safe, and the legal rights that you have in relation to your own data. 

The regulation applies from 25th May 2018, and will apply even after the UK leaves the EU.

For more information please see the link below.

Privacy Notice 25th May 2018

Legal Requirements to Share Data

News Announcement

Oak Tree Surgery reached an agreement with Pensilva Health Centre and took over the running of the practice from 1st January 2018.

Patients at Pensilva Health Centre have continued to have a doctor and to benefit from good local care at its surgery.  The Practices have been running independently since then but working together to achieve our common aims of creating a resilient and future proof service and providing high quality health care to all of our patients.

The Partners have merged the patient lists, GMS contracts and IT systems to allow easier working across both sites in the interests of improved patient care.

Peninsula Medical School

Childcare and Early Years - 2 year old funding for eligible families

The following link has been provided from and provides information on changes to 2 year old funding and eligibility criteria for free early education places.

Carers - helping to find the missing

Information needed to find the missing is supported by the "Herbert Protocol". The Herbert Protocol encourages carers to collate information on those who are vulnerable onto a form that can be given to the police if they go missing.

You can download a copy of the form created to support this project here. 

More information is available from Devon and Cornwall Police here.

ACTIVE PLUS - Veterans Inspiring People

Calling all military veterans aged 65+ and their families, friends and carers. Please see the flier below for more details.

ACTIVE PLUS calling all veterans

Also, are you 18+ and not working? Do you need a helping hand to get back into training, education or work? Would you like to develop new skills whilst building friendships?If so, then ACTIVE PLUS are ready to give you the help and guidance to take you to the next level in your life!  Please see the fliers below for full details.

ACTIVE PLUS further information

ACTIVE PLUS ADVANCED further information

New Phone System - update

Our new phone system has now been in place for several months and is assisting patients in getting through to our telephone receptionists as the new queue system allows up to 20 callers to choose to wait to be connected.

Under the old telephone system, patients would hear an engaged tone once all the telephone receptionists were taking calls and patients would then have to keep re-dialling in the hope that they would be the first to get through as soon as a line became free. At busy times (for example, between 8:00am and 9:00am) it is still possible that patients may hear the engaged tone with the new phone system and this means that all 20 lines in the call queue system have been filled with callers. If all 20 lines are full then when a call ends the next patient to call in will join at the back of the queue.

The telephone receptionists work their way through all the calls in the queue as swiftly as they can and everyone in the queue will get to speak to a telephone receptionist before anyone who calls in after them. For a caller that hears they are in the queue, the quickest way to speak to a telephone receptionist is to wait in the queue. Hanging up and dialing in again may result in the queue position being much higher, especially at busy times.

Infective conjunctivitis (sometimes known as pink eye)

Infective conjuntivitis typically involves red or pink eyes that may be sticky or watery and can cause irritation, although the condition is usually pain free.  Most cases clear up in a few days without any treatment.

You DON'T need to:

  • See a GP or practice nurse
  • Use antibiotics
  • Keep them away from school (unless they are feeling particularly unwell)

You DO need to:

  • Bathe any sticky or crusty coating on eyelids or eyelashes with water and cotton wool
  • Keep their eyes uncovered
  • Discourage them from touching their eyes
  • Encourage them to wash their hands with soap and warm water regularly
  • Make sure they use their own towels and pillows
  • Buy lubricant eye drops over the counter from a pharmacist in severe cases

More information is available from NHS Choices: please click here

Dispensary telephones are open every day Monday-Friday between 8.30am-1.00pm and 2.00pm-6.00pm.  This is for ordering acute items and queries ONLY - To ensure patient safety. NO REPEAT PRESCRIPTIONS can be ordered via the telephone. Thank You


From the 1stJanuary 2017 we will no longer be accepting prescription requests via our website or our email address.

There is a new service called The Waiting Room 2 where you can order your regular repeat prescriptions and book telephone appointments with your GP; in the future you will be able to view areas of your medical records such as significant past medical history, allergies and immunisation status. 


Once your email has been registered with the Surgery, you can also order medication by clicking here .

Generic Medication

A generic drug is the same as a brand-name drug in dosage, safety, strength, quality, the way it works, the way it is taken and the way it should be used.

This Practice may dispense you a generic medication rather than a particular brand. This will mean that your usual medication may look slightly different or be in slightly different packaging on occasions. Your medication will continue to work in exactly the same way as before.

Winter Wellbeing

Self Care Week

Health News from the BBC and the NHS

BBC Health
NHS Choices Behind the Headlines
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