Contact for Feedback and Complaints
We have a new email address for you to use if you wish to contact me to give positive feedback or to raise something that may concern you.
You can now email me, the Practice Manager, on the following email address: firstname.lastname@example.org. This will come directly to me and I will read personally and I will pass the feedback on to the relevant person within the practice and I will fully investigate any concerns that you have and feed this back to you and tell you what actions have been taken for future improvement.
If you would like to talk to me directly then please call the main practice number or email me your contact details and I will contact you back as soon as possible.
All feedback will be appreciated and all concerns raised will be treated seriously and acted on promptly.
With Best Wishes
Practice Manager for Oak Tree Surgery and Pensilva Health Centre
Adult Flu Vaccines - Shortage of over 65s Vaccines
Unfortunately there are currently no vaccinations available for over 65s. We will update when further information is available.
Surgery Mission Statement:
Our aim is to provide high quality healthcare for all. Our philosophy is to treat people how we would want to be treated. To us every patient matters.
Our aim is to be as polite and helpful as possible to all patients. If you consider that you have been treated unfairly or inappropriately, please ask the receptionist to contact the Practice Manager who will be happy to address your concerns. However, shouting and swearing at staff will not be tolerated under any circumstances and patients who are abusive may be removed from the patient list.
Main Surgery Telephone Number
Oak Tree Surgery’s enquiries telephone number 01579 335320 has been replaced with 01579 324252.
Please ensure that you update any saved contacts you may have containing 01579 335320 with 01579 324252 before 1st October 2018 when the old enquiries number will no longer be available.
(Site updated 14/03/2019)