Welcome to Oak Tree Surgery
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URGENT NOTICE TO ALL OUR PATIENTS AND PHARMACY USERS
WHAT IS HAPPENING?
We are sorry to advise that our landlord, Community Health Partnerships or “CHP”, which is wholly owned by the Department of Health and exists to support the NHS has told the doctors that they are seriously considering closing down your pharmacy at the medical centre in the near future or they may seek a court injunction to stop the pharmacy providing services to patients. This is despite another branch of the NHS stating that community pharmacies in Liskeard town centre were not sufficiently accessible as to provide a reasonable choice of pharmaceutical provider and that the pharmacy “would confer a significant benefit on local people”. Our landlord has told us that they are doing this “to protect the Secretary of State [for Health, Jeremy Hunt MP] our Shareholder”.
WHY IS THIS HAPPENING?
At present our lease prohibits the operation of a retail pharmacy and we have been in discussions with our landlord for nearly 2 years to have this changed, but they are refusing to talk about this unless we close the pharmacy down. Despite our best efforts, the CHP team have refused to meet to discuss this, even after being assured that any reasonable requirements will be met by the Health Centre team. We are now in the position where one part of the NHS says the pharmacy would be a significant benefit to patients while a company owned by the Department of Health is trying to close it down.
WHAT ARE YOU DOING ABOUT THIS?
The practice now finds itself in a terrible position as we are being threatened with a court injunction by one part of the NHS, whereas another part says that the pharmacy should be allowed to open. We are seeking legal advice, but the outcome of this is very uncertain.
WHAT EXACTLY IS GOING TO HAPPEN?
We are still taking legal advice, but are being put in a terrible position by one part of the NHS. Our overriding priority is to our patients and we simply cannot ethically refuse to give you medicines, but our landlord may get a court order that means that the pharmacy must not do this. We would hope that no court would allow this to happen and that our landlord will choose to work with us rather than against the practice and patients.
WHAT CAN PATIENTS DO?
Our patients have been incredibly supportive of the new pharmacy. We cannot ask you to do anything but if you wish to contact our landlord to express your opinion then you can contact;
Community Health Partnerships Team
David Evans firstname.lastname@example.org
Regional Property Director, Skipton House, 80 London Road, London, SE1 6LH
Sir Sam Everington OBE email@example.com
Non-executive director, Skipton house, 80 london Road, London, SE1 6LH
Bernadette Conroy firstname.lastname@example.org
Non-executive director, Skipton house, 80 london road, London SE1 6LH
Nigel Beer email@example.com
Non-executive director, Skipton House, 80 London Road, London, SE1 6LH
Ben Masterson firstname.lastname@example.org
Non-executive director, Skipton House, 80 London Road, London, SE1 6LH
Dr Sue O’Connell email@example.com
Chief Executive, Skipton House, 80 London Road, London, SE1 6LH
Mark Day firstname.lastname@example.org
Chief operating officer, Skipton House, 80 London Road, London, SE1 6LH
Martin Rooney email@example.com
Executive director, Skipton House, 80 London Road, London, SE1 6LH
Gillian Hunt firstname.lastname@example.org
Chief finance officer, Skipton House, 80 London Road, London, SE1 6LH
Jeremy Hunt MP email@example.com
Secretary of State for Health and Social Care, Parliamentary House of Commons, London, SW1A 0AA Tel: 020 7219 6813
Constituency - SW Surrey Conservative Association, 2 Royal Parade, Tilford Road, Hindhead, GU26 6TD Tel: 01428 609416 Fax: 01428 607498
Departmental - Department of Health, Richmond House, 79 Whitehall, London, SW1A 2NS Tel: 020 7210 4850 Email: firstname.lastname@example.org
I AM AN ORIGINAL DISPENSING PATIENT – AM I AFFECTED?
NO. Amazingly we are allowed to provide pharmaceutical services (ie dispensing) to our original dispensing patients, but our lease does not allow us to operate a “normal” pharmacy that serves everyone.
HOW CAN I GET MORE INFORMATION
We will try our very best to keep you updated on what is happening and post updates on our website and on the surgery notice board. We hope that you will understand the incredibly difficult position we are being put in and that we are putting the needs of patients above everything else, but if the court orders us to stop providing this service then we would be put in an even more difficult position.
Some of our patients will be aware that PENSILVA HEALTH CENTRE has been trying hard to recruit and retain doctors for the practice.
Oak Tree Surgery have reached an agreement with Pensilva Health Centre to take over the running of the practice from 1st January 2018.
This has taken a little while to work through, but it means our GP partners will become partners on the Pensilva contract.
This ensures patients at Pensilva Health Centre will continue to have a doctor and to benefit from good local care at its surgery. This will not have any effect on our patients at Oak Tree Surgery and the practices will be run independently.
We are confident that the two practices can work together to achieve our common aims of creating a resilient and future proof service and we are committed to providing high quality health care to all of our patients.
As a patient of Oak Tree Surgery, you won't need to do anything
We will be writing to patients at Pensilva Health Centre to explain more about the changes. You can also pick up an information leaflet in the practice.
Oak Tree Surgery & Pensilva Health Centre
Carers - helping to find the missing
Information needed to find the missing is supported by the "Herbert Protocol". The Herbert Protocol encourages carers to collate information on those who are vulnerable onto a form that can be given to the police if they go missing.
You can download a copy of the form created to support this project here.
More information is available from Devon and Cornwall Police here.
ACTIVE PLUS - Veterans Inspiring People
Calling all military veterans aged 65+ and their families, friends and carers. Please see the flier below for more details.
ACTIVE PLUS calling all veterans
Also, are you 18+ and not working? Do you need a helping hand to get back into training, education or work? Would you like to develop new skills whilst building friendships? If so, then ACTIVE PLUS are ready to give you the help and guidance to take you to the next level in your life! Please see the fliers below for full details.
ACTIVE PLUS further information
ACTIVE PLUS ADVANCED further information
Infective conjunctivitis (sometimes known as pink eye)
Infective conjuntivitis typically involves red or pink eyes that may be sticky or watery and can cause irritation, although the condition is usually pain free. Most cases clear up in a few days without any treatment.
You DON'T need to:
- See a GP or practice nurse
- Use antibiotics
- Keep them away from school (unless they are feeling particularly unwell)
You DO need to:
- Bathe any sticky or crusty coating on eyelids or eyelashes with water and cotton wool
- Keep their eyes uncovered
- Discourage them from touching their eyes
- Encourage them to wash their hands with soap and warm water regularly
- Make sure they use their own towels and pillows
- Buy lubricant eye drops over the counter from a pharmacist in severe cases
More information is available from NHS Choices: please click here
Dispensary telephones are open every day Monday-Friday between 8.30am-1.00pm and 2.00pm-6.00pm. This is for ordering acute items and queries ONLY - To ensure patient safety. NO REPEAT PRESCRIPTIONS can be ordered via the telephone. Thank You
From the 1st January 2017 we will no longer be accepting prescription requests via our website or our email address.
There is a new service called The Waiting Room 2 where you can order your regular repeat prescriptions and book telephone appointments with your GP; in the future you will be able to view areas of your medical records such as significant past medical history, allergies and immunisation status.
PLEASE NOTE - YOU WILL NEED TO COME INTO THE SURGERY WITH TWO PIECES OF ID - ONE PHOTO AND ONE PROOF OF ADDRESS. THEY CANNOT BE THE SAME FORM OF ID. THIS WILL COMPLETE THE ONLINE ACCOUNT.
Once your email has been registered with the Surgery, you can also order medication by clicking here .
A generic drug is the same as a brand-name drug in dosage, safety, strength, quality, the way it works, the way it is taken and the way it should be used.
This Practice may dispense you a generic medication rather than a particular brand. This will mean that your usual medication may look slightly different or be in slightly different packaging on occasions. Your medication will continue to work in exactly the same way as before.
In February 2018 there were a total of 5053 appointments booked. For 80 appointments the patient subsequently failed to attend.
This means that just over 13 HOURS of Doctors and Nurses time were wasted.
Patients requiring routine appointments have had to wait longer than necessary to be seen. If you are unable to attend your booked appointment please contact the Surgery on 01579 335320 so that this appointment can be given to another patient. We can also rebook your appointment at the same time if this is required.
Surgery Mission Statement:
Our aim is to provide high quality healthcare for all. Our philosophy is to treat people how we would want to be treated. To us every patient matters.
Our aim is to be as polite and helpful as possible to all patients. If you consider that you have been treated unfairly or inappropriately, please ask the receptionist to contact the Practice Manager who will be happy to address your concerns. However, shouting and swearing at staff will not be tolerated under any circumstances and patients who are abusive may be removed from the patient list.
(Site updated 19/03/2018)