Welcome to Oak Tree Surgery
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Surgery Mission Statement:
Our aim is to provide high quality healthcare for all. Our philosophy is to treat people how we would want to be treated. To us every patient matters.
Our aim is to be as polite and helpful as possible to all patients. If you consider that you have been treated unfairly or inappropriately, please ask the receptionist to contact the Practice Manager who will be happy to address your concerns. However, shouting and swearing at staff will not be tolerated under any circumstances and patients who are abusive may be removed from the patient list.
Dispensary telephones are open every day Monday-Friday between 8.30am-1.00pm and 2.00pm-6.00pm. This is for ordering acute items and queries ONLY - To ensure patient safety. NO REPEAT PRESCRIPTIONS can be ordered via the telephone. Thank You
From the 1st January 2017 we will no longer be accepting prescription requests via our website or our email address.
There is a new service called The Waiting Room 2 where you can order your regular repeat prescriptions and book telephone appointments with your GP; in the future you will be able to view areas of your medical records such as significant past medical history, allergies and immunisation status.
PLEASE NOTE - YOU WILL NEED TO COME INTO THE SURGERY WITH TWO PIECES OF ID - ONE PHOTO AND ONE PROOF OF ADDRESS. THEY CANNOT BE THE SAME FORM OF ID. THIS WILL COMPLETE THE ONLINE ACCOUNT.
Once your email has been registered with the Surgery, you can also order medication by clicking here .
Accessible Information Standard
Do you have any communication needs?
We wish to understand and record any particular communication needs our patients might have. By providing us with this information we are able to meet the communication needs of each individual. Please click on the link to the right and complete one of our online forms, alternatively forms are available on our reception desks and within our new patient registration packs, alternatively you can speak to a member of our team who can update this information for you.
Additional Clinical staff at Oak Tree Surgery
We are pleased to announce that we have appointed Elizabeth Wheatcroft to the Practice Team. Mrs Wheatcroft is a highly trained and very experienced Clinical Practitioner who has worked for many years in both Primary and Secondary Care and the Out of Hours Service. She will be working alongside our on call doctors and Minor Illness Co-ordinator to help support and further develop our urgent on the day service to our patients.
A generic drug is the same as a brand-name drug in dosage, safety, strength, quality, the way it works, the way it is taken and the way it should be used.
This Practice may dispense you a generic medication rather than a particular brand. This will mean that your usual medication may look slightly different or be in slightly different packaging on occasions. Your medication will continue to work in exactly the same way as before.
In June 2017 there were a total of 5171 appointments booked. For 107 appointments the patient subsequently failed to attend.
This means that 17 HOURS of Doctors and Nurses time were wasted.
Patients requiring routine appointments have had to wait longer than necessary to be seen. If you are unable to attend your booked appointment please contact the Surgery on 01579 335320 so that this appointment can be given to another patient. We can also rebook your appointment at the same time if this is required.