Welcome to Oak Tree Surgery
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Some of our patients will be aware that PENSILVA HEALTH CENTRE has been trying hard to recruit and retain doctors for the practice.
Oak Tree Surgery have reached an agreement with Pensilva Health Centre to take over the running of the practice from 1st January 2018.
This has taken a little while to work through, but it means our GP partners will become partners on the Pensilva contract.
This ensures patients at Pensilva Health Centre will continue to have a doctor and to benefit from good local care at its surgery. This will not have any effect on our patients at Oak Tree Surgery and the practices will be run independently.
We are confident that the two practices can work together to achieve our common aims of creating a resilient and future proof service and we are committed to providing high quality health care to all of our patients.
As a patient of Oak Tree Surgery, you won't need to do anything
We will be writing to patients at Pensilva Health Centre to explain more about the changes. You can also pick up an information leaflet in the practice.
Oak Tree Surgery & Pensilva Health Centre
Flu vaccination is available every year on the NHS to help protect adults and children at risk of flu and its complications. Flu can be unpleasant, but if you are otherwise healthy it will usually clear up on its own within a week. However, flu can be more severe in certain people.
Click on the link below to see if you are eligible for flu vaccination:-
We are running drop-in flu clinics every week day between 10.00 – 13.00 and 14.00 – 17.00. Please report to either main reception or Dispensary reception and we will organise for you to receive your flu vaccination while you wait. Alternatively you can telephone the surgery and organise an appointment with one of our nursing team.
Carers - helping to find the missing
Information needed to find the missing is supported by the "Herbert Protocol". The Herbert Protocol encourages carers to collate information on those who are vulnerable onto a form that can be given to the police if they go missing.
You can download a copy of the form created to support this project here.
More information is available from Devon and Cornwall Police here.
Infective conjunctivitis (sometimes known as pink eye)
Infective conjuntivitis typically involves red or pink eyes that may be sticky or watery and can cause irritation, although the condition is usually pain free. Most cases clear up in a few days without any treatment.
You DON'T need to:
- See a GP or practice nurse
- Use antibiotics
- Keep them away from school (unless they are feeling particularly unwell)
You DO need to:
- Bathe any sticky or crusty coating on eyelids or eyelashes with water and cotton wool
- Keep their eyes uncovered
- Discourage them from touching their eyes
- Encourage them to wash their hands with soap and warm water regularly
- Make sure they use their own towels and pillows
- Buy lubricant eye drops over the counter from a pharmacist in severe cases
More information is available from NHS Choices: please click here
Dispensary telephones are open every day Monday-Friday between 8.30am-1.00pm and 2.00pm-6.00pm. This is for ordering acute items and queries ONLY - To ensure patient safety. NO REPEAT PRESCRIPTIONS can be ordered via the telephone. Thank You
From the 1st January 2017 we will no longer be accepting prescription requests via our website or our email address.
There is a new service called The Waiting Room 2 where you can order your regular repeat prescriptions and book telephone appointments with your GP; in the future you will be able to view areas of your medical records such as significant past medical history, allergies and immunisation status.
PLEASE NOTE - YOU WILL NEED TO COME INTO THE SURGERY WITH TWO PIECES OF ID - ONE PHOTO AND ONE PROOF OF ADDRESS. THEY CANNOT BE THE SAME FORM OF ID. THIS WILL COMPLETE THE ONLINE ACCOUNT.
Once your email has been registered with the Surgery, you can also order medication by clicking here .
A generic drug is the same as a brand-name drug in dosage, safety, strength, quality, the way it works, the way it is taken and the way it should be used.
This Practice may dispense you a generic medication rather than a particular brand. This will mean that your usual medication may look slightly different or be in slightly different packaging on occasions. Your medication will continue to work in exactly the same way as before.
In December 2017 there were a total of 4260 appointments booked. For 83 appointments the patient subsequently failed to attend.
This means that 14 HOURS of Doctors and Nurses time were wasted.
Patients requiring routine appointments have had to wait longer than necessary to be seen. If you are unable to attend your booked appointment please contact the Surgery on 01579 335320 so that this appointment can be given to another patient. We can also rebook your appointment at the same time if this is required.
Surgery Mission Statement:
Our aim is to provide high quality healthcare for all. Our philosophy is to treat people how we would want to be treated. To us every patient matters.
Our aim is to be as polite and helpful as possible to all patients. If you consider that you have been treated unfairly or inappropriately, please ask the receptionist to contact the Practice Manager who will be happy to address your concerns. However, shouting and swearing at staff will not be tolerated under any circumstances and patients who are abusive may be removed from the patient list.
(Site updated 19/01/2018)