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Online Services

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Patient Access Online Service & E-Consult Returns!                                                                         

Monday 17th June 19

We are pleased to announce our new online service is now available for our patients.

You can register for the new online system using this link https://app.patientaccess.com/registration

 To register, select the practice OAK TREE Surgery, Liskeard or enter the post code PL14 3XA

You will then be asked if you have received a registration letter from the practice. Please state NO, then press Continue.

Complete your Personal Details, Name, Date of Birth, Postcode and House name or Number (not the first line of your address), press Continue. Enter your Email Address and a Password. You need to tick the box to state you have read the terms and conditions. Press Register and Create Account.

You will get a message informing you your account has been created and you are limited to booking a single appointment. Please note all available online appointments are for a telephone call back.

If you have registered previously with us for online services, you do not need to bring in proof of Identity, we can use your previously verified documents. However please allow at least one week for your account to be properly activated.

If you have not previously brought ID to the surgery for verification, you will need to present at the surgery with two forms of ID. One with a photo ID and one with proof of address.

For help on registering, go to https://support.patientaccess.com/registration/register-without-a-letter

E-Consult

E-Consult is back and there is no change to this service. Please access and use as you did before our system changeover....

We would like to thank you for your patience whilst we have been getting the system working for you.

 

Kind regards

 

Amanda Tamblin

Practice Manager


Dear Patient,

Please click on the below link to find out more about the new patient record system being introduced to Oak Tree Surgery and Pensilva Health Centre this coming May 2019....

With Best Wishes

Amanda Tamblin

Practice Manager for Oak Tree Surgery and Pensilva Health Centre

Introduction of EMIS Patient Record System and what it means to you!


SYSTEM UPDATE: The Online Waiting Room will close permanently on 7 May 2019

Dear Patients

As part of the move to our new GP Clinical System, the current online system, "The Waiting Room", will close permanently from the afternoon of Tuesday 7 May 2019. A new online system called "Patient Access" will be available once we have our new clinical system in place but it will take some time to get all users set up with an account. For patients that already have a Waiting Room account we expect to be able to create a new account for you in the new "Patient Access" online system.

The implication of closing "The Waiting Room" are that patients will not be able to book telephone call backs online or request medication online until a login and password for the new "Patient Access" online system has been provided. To support patients with medication requests, patients at Oak Tree Surgery will be able to request medication by email to: dispensary.oaktree@nhs.net

Kind regards

Amanda Tamblin, Practice Manager


Contact for Feedback and Complaints

We have a new email address for you to use if you wish to contact me to give positive feedback or to raise something that may concern you. 

You can now email me, the Practice Manager, on the following email address:  feedback.oaktreeandpensilva@nhs.net.  This will come directly to me and I will read personally and I will pass the feedback on to the relevant person within the practice and I will fully investigate any concerns that you have and feed this back to you and tell you what actions have been taken for future improvement.

If you would like to talk to me directly then please call the main practice number or email me your contact details and I will contact you back as soon as possible.

All feedback will be appreciated and all concerns raised will be treated seriously and acted on promptly. 

With Best Wishes

Amanda Tamblin

Practice Manager for Oak Tree Surgery and Pensilva Health Centre


Surgery Mission Statement:

Our aim is to provide high quality healthcare for all. Our philosophy is to treat people how we would want to be treated. To us every patient matters.

Our aim is to be as polite and helpful as possible to all patients.  If you consider that you have been treated unfairly or inappropriately, please ask the receptionist to contact the Practice Manager who will be happy to address your concerns.  However, shouting and swearing at staff will not be tolerated under any circumstances and patients who are abusive may be removed from the patient list.


Main Surgery Telephone Number

Oak Tree Surgery’s enquiries telephone number 01579 335320 has been replaced with 01579 324252.

Please ensure that you update any saved contacts you may have containing 01579 335320 with 01579 324252 before 1st October 2018 when the old enquiries number will no longer be available.

(Site updated 21/06/2019)

Contact Details

Oak Tree Surgery

Contact Telephone

01579 32 42 52
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