Welcome to Oak Tree Surgery
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The surgery will be closed Bank Holiday Monday 28 May 2018.
The surgery will be open as normal from Tuesday 29 May 2018.
URGENT NOTICE TO ALL OUR PATIENTS AND PHARMACY USERS
Oak Tree Surgery are pleased to report that we are now working positively with Community Health Partnerships to facilitate the development of services at the Clemo Road site and we will give further updates as this vital work progresses.
General Data Protection Regulation (GDPR)
The General Data Protection Regulation (GDPR) is a new law that determines how your personal data is processed and kept safe, and the legal rights that you have in relation to your own data.
The regulation applies from 25th May 2018, and will apply even after the UK leaves the EU.
For more information please see the link below.
GDPR Privacy Notice - Direct Care
Legal Requirements to Share Data
Oak Tree Surgery reached an agreement with Pensilva Health Centre and took over the running of the practice from 1st January 2018.
Patients at Pensilva Health Centre have continued to have a doctor and to benefit from good local care at its surgery. The Practices have been running independently since then but working together to achieve our common aims of creating a resilient and future proof service and providing high quality health care to all of our patients.
The Partners would like to merge the patient lists, GMS contracts and IT systems to allow easier working across both sites in the interests of improved patient care in July 2018. We have prepared a patient leaflet which provides further information and FAQs. Your feedback is important to us and if you wish to comment, there is provision in the leaflet for you to do so.
Merger of Oak Tree and Pensilva Surgeries
Carers - helping to find the missing
Information needed to find the missing is supported by the "Herbert Protocol". The Herbert Protocol encourages carers to collate information on those who are vulnerable onto a form that can be given to the police if they go missing.
You can download a copy of the form created to support this project here.
More information is available from Devon and Cornwall Police here.
ACTIVE PLUS - Veterans Inspiring People
Calling all military veterans aged 65+ and their families, friends and carers. Please see the flier below for more details.
ACTIVE PLUS calling all veterans
Also, are you 18+ and not working? Do you need a helping hand to get back into training, education or work? Would you like to develop new skills whilst building friendships? If so, then ACTIVE PLUS are ready to give you the help and guidance to take you to the next level in your life! Please see the fliers below for full details.
ACTIVE PLUS further information
ACTIVE PLUS ADVANCED further information
New Phone System - update
Our new phone system has now been in place for 3 months and is assisting patients in getting through to our telephone receptionists as the new queue system allows up to 20 callers to choose to wait to be connected.
Under the old telephone system, patients would hear an engaged tone once all the telephone receptionists were taking calls and patients would then have to keep re-dialling in the hope that they would be the first to get through as soon as a line became free. At busy times (for example, between 8:00am and 9:00am) it is still possible that patients may hear the engaged tone with the new phone system and this means that all 20 lines in the call queue system have been filled with callers. If all 20 lines are full then when a call ends the next patient to call in will join at the back of the queue.
The telephone receptionists work their way through all the calls in the queue as swiftly as they can and everyone in the queue will get to speak to a telephone receptionist before anyone who calls in after them. For a caller that hears they are in the queue, the quickest way to speak to a telephone receptionist is to wait in the queue. Hanging up and dialing in again may result in the queue position being much higher, especially at busy times.
Infective conjunctivitis (sometimes known as pink eye)
Infective conjuntivitis typically involves red or pink eyes that may be sticky or watery and can cause irritation, although the condition is usually pain free. Most cases clear up in a few days without any treatment.
You DON'T need to:
- See a GP or practice nurse
- Use antibiotics
- Keep them away from school (unless they are feeling particularly unwell)
You DO need to:
- Bathe any sticky or crusty coating on eyelids or eyelashes with water and cotton wool
- Keep their eyes uncovered
- Discourage them from touching their eyes
- Encourage them to wash their hands with soap and warm water regularly
- Make sure they use their own towels and pillows
- Buy lubricant eye drops over the counter from a pharmacist in severe cases
More information is available from NHS Choices: please click here
Dispensary telephones are open every day Monday-Friday between 8.30am-1.00pm and 2.00pm-6.00pm. This is for ordering acute items and queries ONLY - To ensure patient safety. NO REPEAT PRESCRIPTIONS can be ordered via the telephone. Thank You
From the 1st January 2017 we will no longer be accepting prescription requests via our website or our email address.
There is a new service called The Waiting Room 2 where you can order your regular repeat prescriptions and book telephone appointments with your GP; in the future you will be able to view areas of your medical records such as significant past medical history, allergies and immunisation status.
PLEASE NOTE - YOU WILL NEED TO COME INTO THE SURGERY WITH TWO PIECES OF ID - ONE PHOTO AND ONE PROOF OF ADDRESS. THEY CANNOT BE THE SAME FORM OF ID. THIS WILL COMPLETE THE ONLINE ACCOUNT.
Once your email has been registered with the Surgery, you can also order medication by clicking here .
A generic drug is the same as a brand-name drug in dosage, safety, strength, quality, the way it works, the way it is taken and the way it should be used.
This Practice may dispense you a generic medication rather than a particular brand. This will mean that your usual medication may look slightly different or be in slightly different packaging on occasions. Your medication will continue to work in exactly the same way as before.
In April 2018 there were a total of 3907 appointments booked. For 96 appointments the patient subsequently failed to attend.
This means that 16 HOURS of Doctors and Nurses time were wasted.
Patients requiring routine appointments have had to wait longer than necessary to be seen. If you are unable to attend your booked appointment please contact the Surgery on 01579 324252 so that this appointment can be given to another patient. We can also rebook your appointment at the same time if this is required.
Surgery Mission Statement:
Our aim is to provide high quality healthcare for all. Our philosophy is to treat people how we would want to be treated. To us every patient matters.
Our aim is to be as polite and helpful as possible to all patients. If you consider that you have been treated unfairly or inappropriately, please ask the receptionist to contact the Practice Manager who will be happy to address your concerns. However, shouting and swearing at staff will not be tolerated under any circumstances and patients who are abusive may be removed from the patient list.
(Site updated 25/05/2018)